FAQs

If you've got a question about our tours, you'll likely find the answer here. Please check for some of the most commonly asked questions. Also, find the Terms and Conditions here.

Payments, Discounts, Refunds & Transfers

Yes, you can pay in installments (HAPPY PAY) for trips that cost more than 60,000 Naira.
Yes, there is a 5% couple's discount on all trips. Any two people people booking together can choose the 'couple's' option to enjoy this discount. If there is a current promo on the sites, the couple discount will be nullified and replaced by the promo.
We encourage you to book online. However, if you are experiencing difficulty, please call us and we will create an offline booking for you. You can also make a booking online and choose the PAY LATER option. We will send you an email telling you how to complete your booking via bank transfer or secured payment link.
Please, look through the details of our T and Cs (hyperlinked) to understand our refund policy. Most trips are not refundable beyond a certain date.
If you would like to change the name on a booking for a local tour, please contact us immediately. After 24 hours, we cannot change names. International trips may be transferable at a fee. Please, look through the details of our T and Cs (hyperlinked) for more information.

Security & Insurance

All our trips are insured. We take extra precaution to uphold the highest safety and security standards.

Children, Solo Trips & Joining from Outside Lagos

Any number of people are welcome to join our group trips as displayed on the site. If you would like to book a private trip, we require a minimum group size of 10 people.
Most trips are for adults (18 years and older). Trips that are child-friendly have this information spelled out clearly in the details section for the tour. The cost per child is also indicated on the payment page.
Yes! We welcome adventurers from across the world all the time. If you would like to join a tour from outside Lagos, Nigeria, send us a message and we will send you information tailored just for you.

Room Sharing

Yes. Please, indicate this information in the comments section when making your booking. If you forget to do this, send us a message as soon as you can.
Most trips have an option to book a private room. Please, take note to click this option when booking.

Special Requests

You can make special requests if you are lactose intolerant, vegetarian, vegan or pepper-less. Please, indicate this information in the comment section at the time of booking. We will do our best to accommodate your request. We cannot accommodate taste preferences.
We do not split up our packages, except you are joining us from outside Lagos or Nigeria. If you would like to change many aspects of a tour, consider booking for a private package.

Tours Outside Africa

We will roll out packages outside Africa in 2019.